Before you dock the bikes to the racks, make sure the locks are charged.
If your locks have a solar panel and USB port, charge via the USB port for 4-5 hrs using a wall charger (not a portable charger). If your locks will not work after 4-5 hrs of charging, please contact us.
If you locks use swappable batteries, use the supplied charger and spare battery to charge and replace the batteries. If you need additional batteries, please contact us.