It's Time to Make the Switch to On Bike Share.
Download the presentation Here.
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1. Pending Users
Pending Users are tenants that have registered with the OBS app to use the bike share and are waiting to be approved. The admin must accept or decline each registration. Riders cannot access the bikes until you accept them into the system. Click on the number under Pending Users. Click on a user name from the list. In the upper right, choose either Activate or Decline. Repeat this for each Pending User.
2. Low Batteries
The electronic locks on your bikes are powered by swappable, rechargeable batteries. If the battery level drops below 40%, riders cannot unlock that bike. Click on the Low Battery text to see which bikes have a low battery. Use the provided tool to unscrew the cover of the Bluetooth lock. Remove the battery and replace with a freshly charged battery. Close lid tightly and screw the lid closed. Use the charger and spare battery included with your system to keep spare batteries charged. A fully charged battery should last 3-4 months.
3. Problem Reports
Problem Reports are submitted by riders. From the dashboard, click on the number under Problem Reports. For each problem report, click on it, review the details and any photos provided. Click on the Actions button in the upper right to Close the report (indicating that you have resolved this issue) or Assign this Problem Report to another Admin on your system.
- Download the On Bike Maintenance App onto your smartphone. Login using the same email and password you use to login to the Admin portal.
- This App is available only to admins of the system. It allows you to bypass the rental process and scan the locks to identify potential issues.
- Use the On Bike Maintenance App to:
- Check battery level on locks
- Unlock bike to test locks or to store bikes
